The automated system at Sears just called, waking me up, to tell us the merchandise we’d ordered had arrived. Of course we haven’t ordered any merchandise from them. So I gave them a call. After getting shuffled around their phone system for a while I got to talk to someone in their pick-up department. Seems the grill we ‘ordered’ has come in. Funny that, since the grill we bought is sitting out on the patio. Read below for the fun I had with that evil piece of crap. I hung up and sat here for a while thinking. Is a free grill compensation for the dent that’s still in my forehead and all the pain and aggravation I went through last week? Sears still hasn’t responded to my complaint while Char-Broil called me the day after I emailed them to apologize profusely. I called them back to talk to a manager to see if he/she could explain this. In what appears to be typical for the average Sears employee the manager’s not bright enough to charge his cordless phone and I had to call back TWICE before he could transfer me over to a regular phone. He’s as clueless as you’d expect. “Well if you ordered it, it’s here. If you already have it the system may have a glitch in it. I don’t know what to tell you.”
So, do I take the risk and go get me a free grill? I could sell it or it would make a killer Christmas present for someone.