I still hate Sears!
I sent them a complaint (see below) on May 8th about their terrible customer service and damaged products. I waited a week and when I didn’t hear back from them I sent them another letting them know a week is long enough to make someone wait for a response. Especially in light of Char-Broil emailing AND phoning within 24 hours of their receiving a compliant about the grill I bought. They wrote me back and said they couldn’t find my original complaint, could I please tell them, again, what my problem was. I did so and now yet another week has gone by. Supposedly Sears corporate forwarded my complaint to the local store manager who appears to be as incompetent as his staff…
I really, really hate Sears.