I hate Sears…less..
So yesterday while I’m sound asleep (I’m nocturnal) the phone rings and it’s the assistant manager from the local store. Hey, bitch enough and somebody will take action. He wants to make things ‘right’ about the grill. He even understands if I never want to shop Sears again but he wants to ‘fix’ this thing with the grill. I’m tempted to yell “Give me money!” into the phone, that’d fix things. Money can fix a lot of things… I digress… That idea passes and the guy from the store says “How about if we pull a new grill off the shelves, assemble it and then deliver it to your house, free of charge of course. Would that fix ‘things’?” Well hell, a new grill to replace my ‘slightly used’ and missing pieces one, delivered, free? Sure!
Ten minutes later he calls back. He’s gotten the manager’s OK for this exchange and delivery, how’s Tuesday sound to me? Tuesday will be just fine with me.
New grill. Assembled by people who know what they’re doing (hopefully). Delivered to my back deck, free of charge. The ‘old’ one was getting a little dirty after the past month outside…
Anyone want to place bets whether or not they’ll deliver the RIGHT grill? They have receipts from us for two separate models and their automated pick-up system still thinks we’ve got a grill waiting… I wonder which one we’ll get? If it’s not the one we have now it’s going back 🙂