Author Archive: Hawk

I am the person your parents warned you about.

I Encounter an Idiot…

On the way home from Wickham park this past Sunday I stopped at a Walgreens that was on the way to pick up a few things. Now, normally if there’s parking spaces open that are a reasonable distance from the store I’ll leave the handicapped space open for someone who needs it more than I do but this time the lot was packed and the only open parking spot was handicapped.

I pulled in. Made sure all my gear was out of sight, pulled the handicapped parking placard out of the glove compartment and hung it on the mirror.

As I’m getting out of the car I have the following encounter:

Nitwit (NW from here on in): “Hey! Hey, you!”

Me: I have no idea who she’s talking to so I ignore her.

NW: “Hey, hey! You can’t park there!”

Me: I turn around and see a middle age, middle weight white chick dragging a kid by one arm. I ask “Are you talking to me?” (wishing I could say it like De Niro in Taxi Driver)

NW: “You can’t park THERE!”

Me: “I can’t?”

NW: “That’s for handicapped peoples!” (yes, she said peoples)

Me: I look directly at the handicapped parking permit hanging from the Accent’s mirror.

NW: “Your NOT handicapped!”

Me: I look down at the cane I’m leaning on and tap it with my foot. “I’m not?” I say.

NW: “You can’t park THERE! I’m gonna call the cops!”

Me: I reach into my pocket, pull out my cell phone, flip it open (yes, it’s old) and hold it out to her. “Here, use my phone.”

NW: “Your NOT handicapped!”

Me: “Are you a doctor? Have you seen my medical records?”

NW: “Your NOT handicapped! Move your car or I’m calling the cops!”

Me: I shrug and say; “Whatever…” Then I turned and walked into the store.

When I came out 10 or 15 minutes later there’s a cop car blocking me in. Nitwit is still standing there dangling her toddler like a Cabbage Patch doll. She shrills “I TOLD you I was gonna call the cops!”

Cop: “Is this your car? You know you can’t park in a handicapped space with someone else’s handicapped permit.”

Me: “I don’t walk with a cane because it makes me look all dapper and British…”

Cop: “License, registration, proof of insurance, please sir.”

Me: I pull out the documents he wants and add the paperwork from the motor vehicle department that I received when I was issued my handicapped parking permit.

Cop: “Stay here.”

Ten minutes later he’s back with my paperwork, he hands it to me and says “Sorry to have kept you so long, sir. You can go now.”

NW: Who has been standing there gloating and tugging on her toddler the entire time sees the cop get in his car and back up so I can get out screams “Why ain’t you giving he a ticket! He’s breaking the law!”

Me: As I’m rolling out of the parking long past the nitwit I call out the window “Have a very nice day, ma’am!” and then… “Hey kid, sorry you had to see this.”

I pulled away in a hail of profanity and toddler tugging. As I looked back the cop was getting out of his car with storm clouds around his face and heading toward the nitwit and her poor kid.

Hawk (still feeling sorry for the kid…)

Hey, Fuel Rewards Network

Just a suggestion… How about next time, instead of spending what must be millions painting and driving RVs around the country, buying silly costumes, filming TV commercials and creating games to make people play, you just divvy up the money as fuel rewards evenly among all Fuel Rewards members so those of us who had absolutely no chance to partake in the festivities can benefit as well. Being excluded, simply by not living near enough to one of the places you showed up kinda sucks.

The nearest you were to my house was over 150 miles away. A 300 mile round trip to save a few dollars off my next gasoline purchase is patently silly. It would be nice if you helped ALL your members and not just a lucky few. I’m sure more people couldn’t make it to these events than could.

Love the program. Hate being excluded.

Hawk (gassy…)

Nope, NEVER Again! *sigh*

Nine years ago the pair of glasses I bought from Eyeglass World fell apart on the ride home. This time I didn’t get to wear them for thirty seconds. The temple on the $180 Stetson frames snapped in two(!) places when they were being adjusted.

Of course they didn’t have another pair in stock so now I’ve got to wait for new frames to be ordered and surely won’t see them until sometime next week.

The frames I purchased online from Zenni Optical two years ago for $10 haven’t had as much as a loose screw.

I feel like I’m being punked.

Hawk (there goes the good mood…)

Well, Maybe Again…

Okay, so I spoke too soon. Never again? Perhaps one, actually two, more times. Less than twenty four hours after I contacted Eyeglass World through Facebook the district manager for this area called me. We went over everything that I’d mentioned in my eMail and he sounded honestly upset by what had gone on. He said they would refund the full cost of the eyeglass exam and have a different doctor do a second exam, free, to make sure I received an accurate prescription. He asked my why I had only gone for an exam and had opted not to buy glasses. I told him that honestly I knew they couldn’t match the price I could find online and my previous experience with Eyeglass World years ago had soured me to their company name. I’d only gone there for the exam this time because they’d offered it cheaper by far than anywhere else.

He asked me what I would pay and what options I would get online. I told him then things I’d ordered; photo reactive lenses, anti-glare coating, alloy metal spring-hinged frames and the exact price they’d be, $36.90 plus shipping. He asked if I would give them a second chance if he matched that price, option for option. I agreed. You honestly get better fitment when (hopefully) trained professionals adjust them to your face. He ended the conversation telling me that he would have the doctor who held the lease on the Opticians office at their location as well as the temporary manager (it turns out the entire management staff at the Melbourne, FL location had been recently fired) call me and make arrangements to get me in and get things resolved.

That was on Wednesday the tenth. By the next Tuesday I’d not heard a word from Eyeglass World or the doctor. I called the number for the district manager in my caller ID. It went straight to automated voicemail, that didn’t look good, I left my message and figured it would either be a while or forever before I heard back from them.

A couple hours later the phone rang and it was the (temporary) manager from the Melbourne store. He said that he’d just, that day, received my complaint and was bothered by the way things happened and asked how he could make things right. I asked if he was going to honor the district manager’s promises and he assured me he would and that he would even try to beat the online price to make up for the inconvenience.

He made me an appointment for the upcoming Friday to get a new eyeglass exam with a different doctor that covered the office a couple days a week and said that he and his (also temporary) assistant manager would both be there to work with me and get things figured out.

Walked in a little after eleven on Friday morning and asked for the manager, who had ‘Just stepped out.’ but his assistant was there and she knew what was what. I barely waited a few minutes in the doctor’s office before they started my exam. I didn’t even have to ask the doctor to measure my PD (pupillary distance) he either always does it or was told it was one of the points of my complaint having asked the previous doctor if he would provide that service and his refusal on the ground that ‘The company (that he’s supposed to be independent from) doesn’t provide PD measurement to people who take their business elsewhere.’

Exam over, the receptionist quickly processed a refund of the fee I’d been charged the week before. I then finally met with the manager who apologized profusely, told me to pick out any frames (any!) I wanted and handed me off to his assistant to help me put together my glasses.

She said she was going to ‘look in the drawer’ to see if she could find any frames similar to the ones I currently wear (which is what I wanted). The ‘drawer’ by the way is the place they keep frames so crappy and inexpensive that they’re embarrassed to display them. I on the other hand headed straight for the quality goods and found several pair that were similar in shape and size to what I’m wearing now.

I met her back at her work station. She had two or three pair of $29 – $39 frames that looked like crap which I immediately dismissed. We went over the four pair I’d brought back and settled on a pair of $179 Stetson brand frames with 180° flex hinges. She spent a lot of time with me going over the options, poly-carbonate vs. plastic lenses even going so far as to take my current glasses apart to verify which material they were made from. She never once made me feel like this was a hassle or that she resented having to practically (we’ll get to that in a moment) give away a pair of glasses. The only sour moment was when the woman I’d dealt with first the last time I was there made some quip while looking at me and laughed. I didn’t quite catch what she said so I didn’t say anything. Unfortunately they didn’t have my prescription lenses in stock so they had to be ordered. Should be a week or so before they’re in.

The assistant manager double checked my PD to make sure we had the numbers right and then put together the order. Once she’d done that I showed her the invoice I’d printed from the online company. She read through it, typed for a bit and gave me a price which was $5 higher than the total I’d brought it. That was the only sour note with her, she seemed annoyed when I pointed out that she’d taken the grand total from the invoice which included shipping fees. She read the invoice again and charged me $36.60 She actually did ‘beat’ the online price as the manager had said he’d try to do but only because she read the price wrong and charged me a whole thirty cents less. 🙂

In the end she had to knock $318 off their price for these glasses to price match Zenni Optical online. Three hundred and eighteen dollars?! Their price was $355 for a pair of glasses they expect you to replace in a year or two. Who can afford that?! As much as I appreciate the way Eyeglass World handled my complaint and went to extremes to make things right I honestly can’t say I’d go back for a pair of glasses from them, not when they’re nearly ten times as expensive as a decent pair are online. One pair of their glasses is literally the same cost as four local eye exams and four pairs of glasses ordered online… assuming prices don’t change much over the coming years.

Thank you Eyeglass World. It was a true pleasure to see you honor your word and live up to your promises. Not many companies will do that these days.

Hawk (seeing the world better, soon)

NEVER AGAIN.

To Whom it May Concern:

Nine years ago was the last time I did business with Eyeglass World. I should have known better. I should have listened to myself but when I called your Melbourne FL store on July 08th you had the best price by far on an eyeglass exam so I took a chance and made the appointment. I explained to the gentleman who answered the phone that I was entitled to an EyeMed discount through my Humana Part D Medicare coverage plan. He said you honored the discount (I knew that as I got your number from the EyeMed website). He wasn’t sure of the amount of the discount but assured me it would apply to the current sale price on eye exams you were having they would simply run my Humana ID and your computer would apply the proper discount. I should have known better.

The moment I arrived I explained to the woman who checked me in about the Humana/EyeMed discount. She knew nothing about it. She could not grasp that it was not EyeMed insurance but a courtesy discount offered to Humana members. She loudly questioned several other employees who also appeared to have no idea what to do. After several minutes she returned and said that because you were having a sale on eyeglass exams you would not accept my EyeMed discount and if I wanted to use it I would have to be charged the non-sale price of the exam and my discounted price would be nowhere near the sale price. She rather rudely asked me if I really wanted the courtesy discount. I should have walked out then. I should have known better.

Even though your receipt says Dr. Erin Shannon I was seen by Dr. Bruce Stein a particularly humorless person. Dr Stein was rushed and very much in a hurry to get things over with. During the initial portion of my exam I was left sitting with my face stuck in a machine while the doctor, another patient and one of your employees discussed living in rural Montana. I should have walked out then.

As my hurried exam was concluding the completely INDEPENDENT doctor asked me if I was going to purchases single vision or bifocals today. I mistakenly told INDEPENDENT doctor that I did not plan on purchasing glasses from the Eyeglass World establishment and that I was only there for the exam. I asked the doctor then if he would measure my pupillary distance for me. I wanted a medical professional to do the job to ensure I had the correct numbers. He informed me in a tone I did not appreciate that ‘the company’, that he is completely independent from, does not provide that service for patients who plan to take their business elsewhere. I can perhaps understand not being willing to do this simple, 30 second task, for someone walking in off the street but I was a PATIENT and your not very independent doctor rudely refused to do it.

Shortly after I got home I was examining my new prescription and comparing it to one I had done at another facility two years earlier. Dr. Stein had indicated that my prescription had changed slightly. I noticed that the ‘cylinder’ number for my right eye which was previously -2.00 was now 2.00. There is no negative/minus symbol on this prescription. There is an enormous difference between -2.00 and +2.00.

Concerned I called the Eyeglass World location to verify what the correct number should be. It took me five full minutes to get the person who answered the phone to understand that I wanted to confirm an entry on my prescription. After quite a while on hold the woman came back on the line and we went over the numbers. She stated, emphatically, that the doctor had written -2.00. I have two copies, neither of which show the “-“ sign. I don’t know if this omission was gross incompetence, a stupid mistake or maliciously done as it was written after I declared I was not purchasing eyeglasses this day and the atmosphere had become chilly and the tone rude and condescending. Had I used that prescription without uncovering the glaring mistake I fear it would have had a very negative impact on my vision.

Nine years ago Eyeglass World failed me utterly. $200 glasses that fell apart on the ride home from picking them up. More than a week to resolve the issue afterwards. I should have known better. I should have gone elsewhere. Rest assured that in the future I shall.

[address redacted]

P.S.
You still owe me the Humana/EyeMed discount.

Hawk (should REALLY have known better.)

The above was sent to Eyeglass World’s corporate support address.
We shall see how they handle this.

My Day So Far…

So how was my day? Oh my day was wonder-freaking-ful. It started off with getting two hours of sleep and then dealing with a grumpy as hell mother who hates mornings. She’d gotten five, six hours of sleep but still grumbled and bitched about being up at nine AM.

Our first stop was our insurance agent’s office. AS we walked in the door he had just started a call writing a policy over the phone for someone who wanted to explore the price for EVERY possible configuration and option of their auto policy. We finally get into his office and he goes over the policy, line by line, TO HIMSELF. We sit there and sit there and finally mom gets to sign and initial about a dozen times. We shell out almost fifteen hundred bucks for a year’s coverage. Then we find out the bastards at the insurance company had raised our hurricane deductible from $2,500 to $3,100. With this insurance company if there’s a hurricane loss we have to pony that money up up FRONT before they’ll cover damages. You can’t, as we did in 2004, cover the deductible from the check they write. Hooray for us!

The next stop was Dick’s Sporting Goods to find mom a new pair of sandals. Stood around the footware section for ten minutes, couldn’t find a single pair of sandals on display. I eventually had to walk all the way to the front of the store to get the cashier to call someone over to footware. The girl arrives and says “Oh, I’m sorry, I think we only have one pair of sandals in.” No, that wasn’t one STYLE that was one PAIR. They actually had one, single, pair of sandals in the entire store. Of course, they weren’t my mom’s size. She also had no idea when or if they were ever going to get more in. Hooray for us!

Next we swung across the street to Bed, Bath & Beyond so mom could get some new sheets. Do you know where the sheets are? They’re all the way at the BACK of that giant store. Mom browses around a while and finds some nice percale sheets, bing, bang, zoom, we’re out the door.

Then she decides she wants to go home. We had other stops planned but her knee was bothering her. Of course I’d told her to take a couple Tylenol before we left and she got cranky and said she didn’t want to. So heigh-ho off we go home.

We get home and mom wants to put our copy of the homeowner’s policy in the lockbox. A few minutes pass and she can’t find her keys. We tear apart the place she keeps her purse. The car. The place we keep the lockbox since she was just in it the other day. No keys, no where.

I call the insurance agent, Dick’s and BB&B. Nope, no one’s turned in any keys. Mom’s more upset about the mementos ON the key ring than the potential giving access to our house and car to anyone who finds the keys.

Just in case she dropped them I head back out… I check the parking lot where the insurance agent is, six stores on the same side of the strip-mall where the agent is. No keys. I head over to Dick’s, or I try to, the traffic light freaks out while I’m in line and won’t turn green (augh!). Finally get to Dick’s. Parking lot, footware department, front desk, no keys. I go across the street to BB&B, I check at the service counter. I walk the store where we had shopped. I checked every cart I could find in the store which annoyed quite a few people who were using those carts at the time. I checked all the carts in the parking lot. No keys.

I head home. On the way I stop off at Mickey D’s for an ‘I deserve this’ lunch. They screw up my entire order. My knee’s killing me and the drive-thru line has suddenly wrapped around the building. AUGH!

I get home. I ask my mom “Did you look EVERYWHERE?” and she says she has. But hell I’ll tear the house apart again anyhow. I grab the flashlight and… “Did you look in the junk drawer, mom?” No, of course she didn’t. Why ever would her keys be in there? There’s no way her keys could… oh hey look at that…

GUESS WHERE THE KEYS WERE THE ENTIRE TIME!

Guess who’s buying me a pizza for supper tonight 🙂

Hawk (at least the car has A/C)

A year in an Accent…



Has it really been a year already? Time seems to go by faster and faster as I get older. It doesn’t feel like it’s been a full year since we bought our 2007 Hyundai Accent, but I guess it has.

All in all I’ve got to say I really like this little hatchback.

(You can stop reading there, really. Go get a cup of coffee or shoot a squirrel, whatever makes you happy. The rest of the post is basically just me babbling about the car.)

It has plenty of room for my extra (extra) large frame. The headroom is fantastic. There’s at least four inches between me and the roof. In my old Dodge Daytona I used to hit my head on the sunroof every time I went over a bump. No one’s gotten in the backseat and I really wouldn’t want to do that to anyone. There’s not a lot of room back there but it’s fine for coats assorted junk and my camera bag. The seats aren’t what you’d call luxurious but there’s good support and they’re not really uncomfortable. The rest of the interior is fairly nice for a sub-compact car. Gotta be careful not to scratch the hard plastic parts as the do mar fairly easily. The trunk has enough room for a week’s groceries or a half dozen 12-packs of soda. The lift-over opening is nice and low so getting stuff in and out is a breeze.

Other than a finicky control knob on the A/C occasionally turning on the system when you go over a bump everything works on this car. I think this is the first car I’ve owned in thirty years where the cigarette lighter works. Not that I smoke, but it works! Surprisingly the A/C blows ice cold. Having such a small engine (1.6l) I expected it to struggle but it doesn’t at all. I’ve had to turn the temp UP to keep from shivering, in my car, in Florida! Really!

Had to replace all four tires right after I bought it. The salesman’s misrepresentation of their condition, assuring me they were easily good for another year, got me a major discount on getting the timing belt replaced, a needed service due to the car’s age. I also had the radiator and transmission flushed right after we bought it. The oil’s been changed (lifetime FREE oil changes!) by the dealership every four months. Other than the cabin and engine air filters all I’ve really had to do was put gas in it, about once a month. Currently the car’s average MPG is 31.1 with quite a bit of slow driving around dirt roads while I photograph wildlife and not much highway driving.

It drives… good. It’s no sports car but handling is okay. It’s got a nice small turning radius. The ride’s firm without being jarring. The rear gets a little squirrely when you try to flip it around corners but no big deal. Even my 81 year old mom had no problem driving it and even enjoyed the couple weeks she had to chauffeur me around after I had surgery.

The car likes to get up and go. I’ve found I’ve got to keep an eye on the speedometer. On city streets it loves to cruise at 50 mph and on the highway even when the speed limit is 70 I find myself creeping up over that and hitting 75 – 80. The ride on the highway is surprisingly nice. The car has a, for its size, large profile but doesn’t seem to get blown
around by the wind. With the extra large windows open it’s loud as hell at highway speeds but with them closed and the A/C on it’s… not quiet but you can hear people speaking.

Some numbers and stuff…
Bought June 26th 2012 with 26,703 miles.
Insurance is $767 a year.
Have put on 3,957 miles.
Fueled up 14 times for a total of $343.97
Average MPG 31.1 (best – 34.9 worst – 27.3)
Fuel Rewards savings: $68.70

Service costs:
4 tires $378 (mount, balance, fees, lifetime rotate/balance)
Coolant and transmission flushes – $250
Timing & drive belts replaced – $80
4 NGK Iridium spark plugs installed $118 (I admit, I got burned)
Engine and cabin air filters – $17 (to replace each twice)

Not counting car washes, air fresheners and such junk the total to put the car on the road and keep it running for the last year was: $1,576

I’ll eventually have to fork over the money to get the A/C control fixed and I plan on replacing the power steering and brake fluids this year but I really can’t complain. It’s… fun to drive and gets me there and back again.

Hawk (♪♫♪ heading out to the highway… ♪♫♪)

Hey, Garmin!

I’m now twenty minutes into downloading ‘required components’ after spending more than five minutes downloading Garmin Express (Express? Really? You guys must have been hitting the martinis really hard to come up with that joke of a name). So now, over thirty minutes after clicking ‘update maps’ on your map update web page I’ve yet to start UPDATING THE MAPS on my Garmin GPS. What joker thought it would be easier to foist off a completely unnecessary program that takes forever to install to take the place of CLICKING A BUTTON ON A WEB PAGE?! I’m sure glad I’ve got a 30 megabit downstream internet pipe for you to trickle your data down to me at… oh, look at that, dial-up speeds at 5:00 AM (EST) on a Sunday morning. Oh look, an unknown transfer error just occurred while updating my firmware. What are the chances your wondrous new way of updating (that, to be honest, sucks!) has just turned my expensive GPS into an expensive paperweight? Here’s a crayon, color me very unhappy.

The above was all their feedback section of the web page allowed me to enter.

I’d also like to add, now 40 minutes into this ‘Express’ map update. Their Express software (gods, I practically giggle every time I type that) is bogging down my computer worse than any other program I own. Even Photoshop with a 20 meg file open doesn’t cause this kind of lag. The firmware update animation keeps playing and the error still sits there. The map update has yet to finish downloading let alone the actual update process. If they’ve turned my GPS into a brick or lost the dozens of favorites I’ve programmed into it I’m going to be mighty upset. This all used to be done with a simple click of a button on their update web page. Who the hell thought this would be better or easier?!

{update}
Well the download of the map update finally finished and I was prompted to disconnect my GPS from the PC, restart it, wait to see if it exploded and then reconnect it to the computer. Happily it wasn’t a paperweight. So after reconnected the GPS to the computer the Express (snicker!) software promptly began download the entire map update again! Also again at dial-up speeds. I went and read for a while and when I came back… the update had failed and the software started downloading the maps AGAIN! My PC is so bogged down by a map update that I can’t even switch to that program to check on it’s status! This is such a joke.

{update the 2nd}
Finally. Third time’s the charm as they say. After another thirty or so minutes the map update downloaded and installed. Said it was installed and then said the very same map update was available, again! Restarted the GPS even though doing so wasn’t mentioned now. Finally, final. No updates available… hey, wait, what’s that process running there? The one taking up more memory than just about all the other resident programs combined? That’s the Garmin updater! There are four map updates a year. Once every three months. So for eighty-nine days or so this application is going to sit on my computer eating up memory and bogging things down just so I don’t have to wait ten seconds for it to start the next time I connected the GPS?! Ugh… guess what I’m uninstalling the moment I press the update button on the blog here…

Hawk (only time will tell… lots and lots of time.)

How Do They Get Away With It?

Both mom and I are in dire need of a new mattress. Her’s is even older than mine and pretty beat up. I had followed the salesman’s advice years ago and gotten an ‘extra firm’ mattress due to my size and it’s been like sleeping on a brick these past too many years.

We gathered up the ads for several local mattress stores and headed out this morning. Our first stop was Mattress1On they had the best LOOKING prices… until you read the small print. They had a nice, high end mattress advertized at $479 but then it said EACH PIECE but that’s okay. I’ve got a platform bed and mom’s box spring is fine, we’ll just buy the… oh wait, there in the really small print it says ‘Sold in sets only’. But we decided to check them out anyhow.

When we arrive we were ignored, completely. There were two employees and one couple shopping all of them were having a nice chat in the back of the store for all they cared we didn’t exist. We didn’t even get a welcome or a hello.

We looked at a couple mattresses then I approached a salesman sitting on his ass and doing nothing… well, unless consider ignoring us as ‘something’. I asked him about the pricing and he said yes, they’re all sold in pairs (or three pieces for king size beds) so any price we see should be doubled to get the actual price. I explained that neither of us needed a box spring, he said that was okay, they’d discount the price of the box spring from the final sale. I asked “So this mattress here that’s $499 for each piece that’s about $1000 for the set and you’ll discount $499 from that price, right?” he says “No, box springs cost much less than mattresses, I’d probably give you $100 discount.” SO I asked how he could advertize that EACH piece was a specific price but THAT price wouldn’t be discounted from the sale if I didn’t buy one of the pieces. He came up with some convoluted bullshit about how the price per piece was only there to give customers an idea of what they were paying for EACH piece… I stopped him there and we went back to the “If EACH piece is a specific price and you’re going to discount the price of ONE of those pieces from the sale why isn’t THAT pieces advertized price the amount of the discount?” He started getting flustered so I changed tack and asked about the delivery. It’s free… woops, on purchases of $799 or more and ONLY on certain items. I looked at him for a moment longer and mom said “Let’s get the hell out of here.”

Then we drove across town to Mattress Barn where we were greeted by the employees the moment we opened the door even though they were both helping other customers at the time. When one salesman got free he helped us out immensely; making suggestions on what to try out, what was in our price range and showing a broad knowledge of the store’s inventory. He even went so far as to look up the mattress only price each time we said we liked one of the mattresses we were trying out. Their delivery he said was free on any purchase and they’d of course remove the old bedding if we wanted them to. All the stores had sales going on for Memorial day but the prices here were fantastic. We easily each saved a couple hundred dollars over the prices at Mattress1One. Oh yeah, we even got next day delivery.

Hawk (will be sleeping on a cloud soon!)

Way to Go Bank….

On May 14th I mentioned that my credit card had disappeared from my online banking accounts list and after running around in a few circles I found out what had happened.

On the 16th I received an email from my bank telling me vaguely that my current account number was being canceled and a new card was being issued. It went on to say that if I wanted to know more I could contact them online or by phone…

It took until the 20th for my new card to arrive which wasn’t too bad but it wasn’t impressive shipping either. The time I reported a lost debit card they sent the replacement 2nd day air.

Yesterday (May 21st) the phone rang and when I answered it I got a recording from my bank telling me everything the phone support person had on the 14th plus it said my new card, already in my wallet, would arrive in seven to ten days…

Let’s hear it for after the fact action!

Hawk (practically knew that was going to happen)