February 19, 2007 by Hawk.

Update:

After spending well over an hour fighting with the stupid automated system at my bank I finally found a live human being by telling the automated stupidity that I had to report a lost or stolen card. The nice lady there connected me to a nice man (after 15+ minutes on hold) who told me that’s what you’re supposed to do. Yes, that’s right, even if you haven’t lost or had a credit or debit card stolen you are supposed to use that option to clear the ‘unusual activity’ lock on your account. At least you’re supposed to do that when you need to ‘immediately’ contact a company that’s taking the holiday off….

Over an hour on the phone and it took the guy no more than 20 seconds to ‘fix’ the ‘problem’. Let’s hear it for modern technology!

I’m going to bed! G’night!

Hawk

Posted in Rant and Rave | No Comments »

February 19, 2007 by Hawk.

So I head out to the store to stock up on some Diet Coke. On the way there I stop and get some gas. Typical routine. Typical time for me to go shopping, 3 AM. I get home and there’s an email alert from the bank which I was about to delete as the usual spam but for the hell of it I opened the mail. Surprise, surprise, it actually does appear to be from my bank (to remain nameless). I ignore the links in the email, though I don’t use a web enabled email client like Outhouse Express I’m still paranoid. I pop on over to my bank’s site and check. Indeed, there is an alert telling me they’ve detected irregular activity on the account and frozen it until I can verify this activity. The alert also tells me to contact them IMMEDIATELY. I call them and dance around with yet another stupid automated phone system and come to find out THEY’RE CLOSED FOR THE FUCKING HOLIDAY! How the hell am I supposed to contact them immediately if there’s NO ONE there to contact?! Ugh!

Hawk

Posted in Rant and Rave | 1 Comment »