A Dilemma

May 15, 2007 by Hawk.

The automated system at Sears just called, waking me up, to tell us the merchandise we’d ordered had arrived. Of course we haven’t ordered any merchandise from them. So I gave them a call. After getting shuffled around their phone system for a while I got to talk to someone in their pick-up department. Seems the grill we ‘ordered’ has come in. Funny that, since the grill we bought is sitting out on the patio. Read below for the fun I had with that evil piece of crap. I hung up and sat here for a while thinking. Is a free grill compensation for the dent that’s still in my forehead and all the pain and aggravation I went through last week? Sears still hasn’t responded to my complaint while Char-Broil called me the day after I emailed them to apologize profusely. I called them back to talk to a manager to see if he/she could explain this. In what appears to be typical for the average Sears employee the manager’s not bright enough to charge his cordless phone and I had to call back TWICE before he could transfer me over to a regular phone. He’s as clueless as you’d expect. “Well if you ordered it, it’s here. If you already have it the system may have a glitch in it. I don’t know what to tell you.”

So, do I take the risk and go get me a free grill? I could sell it or it would make a killer Christmas present for someone.

Decisions, decisions…

Hawk

Posted in Rant and Rave | 2 Comments »